Free Shipping
We offer FREE shipping on all orders within the domestic United States.
No hidden fees. No fine print. Just simple, straightforward service.
Order Confirmation
Once you place your order, you’ll receive an order confirmation email. This means:
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We’ve received your order in our system.
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Your credit card has been pre-authorized for the purchase.
We’ll confirm your item is in stock and ready for shipment.
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If available: We process your payment and prepare your order for shipment.
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If back-ordered or unavailable: We void the pre-authorization and contact you to discuss alternatives.
Order Shipment
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In-stock orders are shipped within 3 business days of payment.
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You’ll receive a shipping confirmation email with tracking within 24 hours of your order leaving our warehouse.
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If you don’t receive tracking within 4 business days, please contact us at info@sundaesupply.com.
Damages
Please inspect your order upon delivery:
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If you notice damage, note it when signing or refuse delivery.
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If you accept delivery, photograph the packaging and any damaged items immediately.
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Email the photos to info@sundaesupply.com, then visit our Returns page to submit your claim.