If you’d like to return an item for any reason within 30 days of receiving your order:
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Email us at info@sundaesupply.com with your order number.
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We’ll provide detailed instructions for processing your return.
Please note:
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Customers are responsible for return shipping costs.
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Returned items must arrive in "Like New" condition with all original packaging and accessories.
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"Like New" means no signs of wear, damage, or use.
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Items returned with visible wear, missing parts, or damage from use will not be accepted or refunded.
Once your return is received and inspected at our warehouse, you’ll receive an email confirmation, and your refund will be processed.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Make note of the damage on the delivery receipt when signing.
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Take photos of the damage on the day of delivery.
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Email the photos to info@sundaesupply.com.
We will cover the shipping cost for defective, damaged, or incorrect merchandise and ensure you receive the correct, undamaged product as quickly as possible.
Important: Keep all original packaging for any items that need to be returned. All returns must be authorized by our customer service team before processing.
Items that become damaged after use are non-refundable unless covered under warranty.
Cancellations
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Before shipment: Contact us by phone or email as soon as possible to cancel your order and avoid return shipping fees. Orders canceled before shipment will receive a full refund.
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After shipment: Orders canceled after leaving our warehouse will be processed under our 30-Day Return Policy, and return shipping costs will apply.
Additional Notes
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If a vendor or product has a different return policy, it will be clearly noted in the product description or on the product-specific return information page.
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We sell only to customers intending to use the item for its full economic life. Purchases made for temporary or one-time use (e.g., trade shows, promotional events, conferences) are not eligible for return.